RCI will not stand behind you

[jvtsmt]

We are RCI members our story is below. RCI deserted us!!!!!


Spent a week there 1/10/09 to 1/1709 through RCI. Cost us $150 for wk because of timeshare membership. Went skiing which was great at Jack Frost. We received a letter the other day they charged our credit card $550 for "damages" to condo we stayed in. Not only were there no damages. The Time Share General Manager, Sam Arnett, would not take our phone calls or respond to our emails. We are disputing this charge on our credit card. To talk to Mr. Arnett, we called but did got give our name. When he got on the phone he said he saw the damages (but could not remember what they were) and said we threw trash through out the condo! He was rude and called the $550 charge "chicken feed". We even vacuumed the whole place before leaving!!!! It was as we found it. We are professionals with 2 children, not party animals. The damage bill stated we are being charged $250 for a dining room table, $100 for a bedroom chair, $100 for damage to a kitchen counter and $100 cleaning fee. The employees were pleasant during our stay and one informed us there were 75 recent lay offs, including half of the maintainance department, they are all nervous because business is down. Time share people are coming to the resort but not spending money at the resort. We spent our money at Jack Frost and were only at the condo to sleep. I think that is why they pulled this scam. RCI will not get involved in this either. DO NOT GO THERE!!!!